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Employee & Customer Survey Company | NBRI Call us: 800-756-6168 Blog Search Login Solutions Be Succesful Customer Experience Surveys Customer Satisfaction Customer Service Customer Pulse Lost Customer Learn more Build the Best Team Employee Experience Surveys Onboarding Employee Engagement Employee Pulse Diversity, Equity, and Inclusion Employee Satisfaction 360-Degree Feedback Employee Exit Interview Learn more We do it all Other Survey Types Market Research Healthcare Gaming and Hospitality Political Research Learn more Services Full-Service ClearPath Enterprise Services ConsultingAnalytics Transform raw data into true insights and positive change. Integration Improve the effectiveness of all of your research projects. Action Quickly turn research data into targeted solutions. Financial Improve your financial performance in the shortest time possible. Learn more Talk To An Expert We’re here to help Businesses need valid and reliable data to run efficiently. At NBRI, we provide real-time data to improve business outcomes. Reach out today with questions or to learn more about our process. Contact us Our Process Built by experts Every step of our process We ask the right people the right questions, use the most appropriate deployment methods for your audience, generate insightful reports, and help you take action to achieve your goals. Realize the benefits of having a clear path to managing feedback today. Learn more about our process Survey Design Get the answers you need with best-practice professional survey content. Survey Deployment Web, online, social media, SMS, QR code, paper, and telephone surveys to reach your audience. Survey Reports A variety of report formats that tell the story of your data. Survey Action An expert-led plan of targeted action to achieve your goals. Validity of Survey Results Ensure your survey questions are measuring the issues of importance. Survey Quizzes Test your knowledge of best-practice survey structure and good and bad survey questions. Learn more about our process Resources Take A Look Sample Survey Questions For Customers For Employees For Market Research For Guests For Patients For Political Most Helpful Tools for you Info Packet Survey Vendor Checklist Sample Size Calculator Customer Survey White Papers Employee Survey White Papers Survey Research Glossary For You Other Resources Videos Free E-books Infographics Frequently Asked Questions Case Studies Testimonials Who We AreCareers Clients Circle of Excellence Press Releases Pricing Contact Us Customer, Employee, and Market Research Surveys. Improve your business in the shortest time possible with satisfied customers, engaged employees, and keen market insights. We turn data into real results. Learn More Contact Us Trusted by thousands of businesses since 1982 Ask the right people the right questions Get feedback that drives success. Our platform delivers creative solutions and big dividends. Full-Service Step-by-step feedback management Superior questions, deep analyses of powerful data, in-depth reports, and next steps to achieve your goals. Learn more about our process Why NBRI Industry leaders in survey research For over 40 years, NBRI’s best practices in customer, employee, and market research have led the industry. NBRI is the standard of excellence. Our deep industry knowledge means breakthrough insights for you. Learn moreSolutions for every need When your actions are in sync with customer, employee, and market demands, your business booms Customer Experience Surveys Hear what your buyers are saying. Collect valuable data to build loyalty, predict behavior, and keep them coming back. Learn More Employee Experience Surveys Give employees a voice. Learn what fuels a strong company culture to retain the best talent for your team. Learn More Market Research Surveys Reach your target market within minutes. Understand real-time customer needs to maintain a competitive advantage. Learn More Gaming and Hospitality Surveys Learn why guests are sticking around — and leaving. Show patrons you care while learning how (and where) to improve the guest experience. Learn More Healthcare Surveys Track the employee, doctor, and patient experiences. Ensure you’re meeting the needs of the people you serve. Learn More Political Research Surveys Success comes from knowing how people will vote before they vote and addressing those who need persuading. Predict electoral outcomes with pre-election voter feedback. Learn More Real science, real results Effortless Design + Deployment Our survey designs drive maximum participation. Your deployment will gather pure, clean, valid data that truly represents the thinking of your target audience. Analytics + Reporting Deep analytics like random forest, stepwise linear regressions, and AI-assisted text analytics uncover what’s working (and what isn’t). You’ll know exactly what your audience is thinking and why. Data-Driven Consulting We turn information into a plan of action for long-term success and growth in your business. Trusted Excellence Since 1982 See why companies love NBRI At NBRI, you are our priority. See why thousands of the world’s largest brands entrust their research to NBRI year after year. View all testimonials I am extremely happy with the quick response and help from our NBRI research consultants. I don’t always know exactly how to get the data I am looking for, but NBRI does a very good job of listening and providing fantastic recommendations for us. I feel like NBRI has our best interests at heart.” April S. Marketing Analyst What do you like most about NBRI? Friendly staff and timeliness of response.” Sara S. Director, Research and Development What do you like most about NBRI? The availability of the project manager, and NBRI’s willingness to work with the customer to ensure the expected service is provided.” Jackie P.-C. Team Leader You do such a fast and flawless job every time I ask for assistance. Thanks so much!” Alice K. Employee Development Manager The latest from NBRI Blog Posts Customer Survey White Papers Employee Survey White Papers Press Releases Customer Surveys Measuring and Improving Customer Experience to Increase Profits Business executives and managers understand that happy customers are the key to strong profits, so it follows that the... Read more » Employee Surveys The Truth about Employee Engagement Surveys Some employees view employee engagement surveys with irritation and skepticism. Employees must take time from their busy... Read more » Market Research Surveys How to Plan the Right Time to Conduct Market Research Without market research, it would be nearly impossible to successfully grow a business. Market research survey(s) obtain... Read more » View All 10 Factors That Affect Customer Satisfaction There’s more to customer satisfaction than customer service. The most pleasant experience with a person can’t make up... Read more » Measuring and Managing Customer Satisfaction It takes continuous effort to maintain high customer satisfaction levels. As markets shrink, companies scramble to boost... Read more » Implementing a Profitable Customer Loyalty Program Customer loyalty means everything in the business world, but the formula for success can be difficult to perfect. While... Read more » View All The Importance of the Annual Employee Survey ‘Engagement is a leading buzzword in today’s corporate environment. Seventy-eight percent of business leaders say it is... Read more » 5 Factors That Affect Your Employee’s Productivity If the competition is doing more with less, then employee productivity may be the issue. Low-output workers indicate a... Read more » 10 Things Employees Dislike Most About Their Employers Do you hate your job? Well, you have plenty of company. According to a poll from the Pew Research Center, American... Read more » View All NBRI Proud to Be Named a Top 10 Employee Experience Services Provider The National Business Research Institute (NBRI) is pleased to announce...